I used Fiddler for research before bug fixes . But Fiddler doesn't work in Customer's PC.On details We could not save the snap shot.
WE check the SAZ file. But snapshot Log didn't exist in a SAZ.
Sorry for my late reply.
To answer the above question, we are using FiddlerCap to try to identify the problem.
Operationally, when the oracle application freezes,
The operator manually press the snapshot button from Fiddler Cap in another window.
So far, even if the oracle application is frozen
Fiddler Cap is running
The machine itself is not frozen, so it is working properly.
However, the image was not saved when the operator pressed snapshot.
We suspect that FiddlerCap is not working due to security software and interfering settings.
Are there any similar cases or recommended settings when using FiddlerCap?
Regarding: Are there any similar cases or recommended settings when using FiddlerCap?
I can't recall similar cases, but a 3rd-party security tool or issue outside FiddlerCap is likely preventing the screenshot capability.
Note: Fiddler Jam beta is now live - perhaps you could test if the screenshot functionality is working with Fiddler Jam?